Frequently Asked Questions

Get answers to common questions about Virtual Color Consultation (New Guest).

Upload recent, well-lit photos (natural light, front and back), list past chemical services and at-home products, and describe maintenance preferences plus inspiration images. Have questions ready about longevity, pricing, and timing. Sessions usually take 20 to 30 minutes for a thorough assessment.

Standard virtual consults last 20 to 30 minutes and include hair and color assessment, personalized recommendations, and an outline of next steps and pricing estimates. If you need extra time for complex transformations, we can schedule an extended appointment for a comprehensive plan.

We provide a ballpark price range based on your photos, hair history, and desired result. Accurate pricing requires an in-person assessment of hair condition and length, so final costs may vary. Your consultant will outline expected services and any deposit needed to book.

A virtual consult is ideal for planning, setting realistic goals, and creating a treatment roadmap, but it does not replace hands-on coloring services. Final color work, strand tests, and chemical adjustments still require an in-salon appointment with your stylist for safe and accurate results.

Yes — please upload clear photos from multiple angles and, if helpful, a short video showing hair texture and movement. Use natural lighting and avoid filters. We accept common image and video formats via our booking portal; all materials remain confidential and used solely for consultation.

Expect personalized shade recommendations, a step-by-step treatment plan, maintenance and product suggestions, and an estimated timeline and cost range. You'll leave with clear next steps and the option to book your in-salon appointment directly with your assigned colorist.